COMMUNICATION
nWhen you listen, really
listen; hear the feelings behind the words.
nWhen you speak, be
clear, be concise, be kind.
nWhen you set a vision,
articulate it.
nWhen you plan, tell
people about it.
nWhen you delegate, have
a dialogue with your people about who does what.
nWhen you coach, have a conversation about what’s going
right and what needs
improvement.
nWhen you recognize, do
so with words (and actions).
nWhen you motivate, do
all of the above to empower and validate your staff.